FREQUENTLY ASKED QUESTIONS

Sometimes it’s okay to stop and ask for directions. Go ahead—choose a topic below and find answers in a flash.


 

PLACING ORDERSSHIPPINGRETURNS

We accept the following method of payments:

  •     Paypal

You will be directed to the Paypal site to login into your account to review the amount shown before proceeding with the payment. Once the transaction is completed, you will then be redirected back to the eShop’s main page.


How long does it take to confirm my order?

Orders are confirmed once payment has been completed, upon which you will receive a confirmation email.


Can I make any amendments to my order once it has been confirmed and paid for?

We’re really quick at packing your order up, so if you have any changes to your order, please email us at orders@harleysingapore.com within 24 hours of the confirmation of your order. After which, no amendments can be made.


Can I make a purchase online but collect it at your dealership?

Unfortunately, we do not have a self-collection option at this point of time. However, you can email us at orders@harleysingapore.com and we will see what we can do for you!

What is the delivery cost for local and international addresses?

Delivery cost will be automatically tabulated at the checkout menu.

All deliveries are handled by Singapore Speedpost.


How long will it take to ship to my address?

For local addresses, please refer to this page for the shipping times.

For international addresses, please refer to this page for the shipping times.


How do I know when my order ships?

Once your order ships we’ll send you a shipping notification email, which will include a tracking number that allows you to track your package on the carrier’s website.


How do I track my order?

To keep tabs on your order, please visit the Speedpost Track and Trace page where you can input the tracking number which will be provided to you with the confirmation email.

What if my item arrives damaged or defective?

If you received a damaged or defective item, please email us at orders@harleysingapore.com along with a photo of the product, and we will follow up with you accordingly.